Courage and Commitment: Staffing for Crisis Care

What's it like to manage health care systems and personnel during a global pandemic? And how can you mobilize and redeploy thousands of workers and set up hundreds of surge facilities across the nation in just a few weeks? For an inside view of how we are managing surge staffing during the COVID-19 pandemic, we connected with alum Kelly Rakowski, a national staffing solutions leader. She and her team are working across the country with organizations and with “hand raisers”—retired or out-of-work health care workers stepping forward to help fight the outbreak.

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