Associate Chief of Staff for Education, Ann Arbor Veterans Affairs Healthcare System and Professor of Internal Medicine and Learning Health Sciences
Service Transformed: Lessons in U.S. Veteran Centered Care
What You'll Learn
- Understand the origins of Academic Medical Centers and Veterans Administration affiliations.
- Recognize and manage the influence of bias and stereotypes in patient-provider interactions.
7 Modules
35 Hours
5 hrs per module (approx.)
Rating
About Service Transformed: Lessons in U.S. Veteran Centered Care
Improving health care for veterans has become a matter of national attention and has gained increasing attention from the medical community. With the current surge of veterans reintegrating into civilian society it is critical to improve the training of the next cadre of providers who will provide care for our veterans. It is widely known that veterans receive care in all aspects of the health system, thus providers in veteran focused care facilities, military health serves and civilian locals must be aware of the unique needs of veterans. It is perhaps even more important to educate civilian providers who may be unfamiliar with the unique physical, mental and emotional needs related to military service.
Course Audience
- all health professions learners, example:
- medical students, resident physicians, dental students,
- nursing students, advanced practice nurses,
- social work, pharmacy student as graduate level learners
- as well as any and all health professionals interested in veteran-centered care
What You Will Learn:
This course will provide learners the opportunity to engage with material to facilitate their understanding of the origins of Academic Medical Centers and Veterans Administration affiliations, recognize and manage the influence of bias, class, and power on the clinical encounter and self-reflect on their biases that particularly affect U.S. military veterans. This course also features several video clips from the acclaimed documentary, Where Soldiers Come From, directed by Heather Courtney.
The views expressed in this course are those of the authors and do not necessarily reflect the position or the policy of the Department of Veterans Affairs or the U.S. government.
Skills You'll Gain
- Healthcare Quality
- Military Medicine
- Patient Safety
What You'll Earn
- Certificate of Completion:
- Certificates of completion acknowledge knowledge acquired upon completion of a non-credit course or program.
Welcome Message
Welcome to Service Transformed: Lessons in U.S. Veteran Centered Care, a course for health professionals examining the unique healthcare needs of U.S. military veterans. You will explore how military service shapes physical, mental, and emotional health; the origins of important institutions to veteran healthcare; and how bias, power, and social context influence clinical care. Through case-based learning and reflection, this course supports more informed, compassionate, and veteran-centered healthcare practice.
This abbreviated syllabus description was created with the help of AI tools and reviewed by staff. The full syllabus is available to those who enroll in the course.
Course Schedule
Module 1
- Reading: Course Syllabus
- Reading: READ: Unit 1 Overview
- Video: 01.01 - Introduction
- Reading: Help us learn more about you!
- Video: 01.02 - Today's Veterans
- Video: 01.03 - VA's Contribution to Medical Education
- Discussion Prompt: Discussion Question 01.01
- Video: Introduction to Peer Assessments
- Video: End of Unit Evaluations
- Graded Assignment: Unit 1 Evaluation Survey
- Graded: 01.01 - Mr. Sims
- Graded: 01.02 - Mr. Evans
- Graded: Unit 1 Content Quiz
Module 2
- Reading: READ: Unit 2 Overview
- Video: 02.01 - Social Determinants of Health
- Video: 02.02 - Social Issues
- Video: 02.03 - Systemic Causes of Health Care Disparities
- Discussion Prompt: Discussion Question 02.01
- Graded Assignment: Unit 2 Evaluation Survey
- Graded: 02.01 - Mr. Roberts
- Graded: 02.02 - Mr. Jones
- Graded: Unit 2 Content Quiz
Module 3
- Reading: READ: Unit 3 Overview
- Video: 03.01 - Interpersonal Approaches to Addressing Veteran Health Concerns
- Video: 03.02 - Military Culture
- Discussion Prompt: Discussion Question 03.01
- Graded Assignment: Unit 3 Evaluation Survey
- Graded: 03.01 - Ms. Allen
- Graded: 03.02 - Mr. Taylor
- Graded: 03.03 - Mr. Cook
- Graded: Unit 3 Content Quiz
Module 4
- Reading: READ: Unit 4 Overview
- Video: 04.01 - Military History Taking: Systemic Approaches to Addressing Veteran Health Concerns (Part 1)
- Video: 04.02 - Military History Taking: Systemic Approaches to Addressing Veteran Health Concerns (Part 2)
- Discussion Prompt: Discussion Question 04.01
- Graded Assignment: Unit 4 Evaluation Survey
- Graded: 04.01 - Tuskegee Airman
- Graded: Unit 4 Content Quiz
Module 5
- Reading: READ: Unit 5 Overview
- Video: 05.01 - Screening for Sexual Trauma
- Video: 05.02 - Reintegration
- Discussion Prompt: Discussion Question 05.01
- Graded Assignment: Unit 5 Evaluation Survey
- Graded: 05.01 - Ms. Smith
- Graded: Unit 5 Content Quiz
Module 6
- Reading: READ: Unit 6 Overview
- Video: 06.01 - Where Soldiers Come From& the Impact of Combat Related Illnesses (Part 1)
- Video: 06.02 - Where Soldiers Come From& the Impact of Combat Related Illnesses (Part 2)
- Discussion Prompt: Discussion question 06.01
- Graded Assignment: Unit 6 Evaluation Survey
- Graded: 06.01 - Dom
- Graded: 06.02 - Bodi
- Graded: Unit 6 Content Exam
Module 7
- Reading: READ: Unit 7 Overview
- Video: 07.01 - Team Based Care
- Video: 07.02 - Patient-Centered Medical Home
- Video: 07.03 - Danielle Furgeson Interview
- Discussion Prompt: Discussion Question 07.01
- Graded Assignment: Unit 7 Evaluation Survey
- Reading: Post-course Survey
- Reading: Keep Learning with Michigan Online!
- Graded: 07.01 - Ms. Sutch
- Graded: Unit 7 Content Quiz
Grading Policy
Learners are assessed through case-based assignments, peer reviews, and content quizzes. To pass the course, learners must complete all required graded activities. The course grade is based on 12 module case assignments and peer reviews (5% each) for 60% of the total grade, modules 1-6 content quizzes (5% each) for 30%, and the module 7 content quiz worth 10%.
Director, Advancing Scholarship and Medical Sociologist
Course content developed by U-M faculty and managed by the university. Faculty titles and affiliations are updated periodically.
Intermediate Level
Some related experience required
