Professor of Practice, Management and Operations
Emotional Intelligence: Cultivating Immensely Human Interactions
What You'll Learn
- Assess your emotional-intelligence strengths and identify opportunities for growth.
- Apply self-awareness and self-management strategies in challenging workplace situations.
- Interpret verbal, nonverbal, and group-level emotional cues more accurately.
- Navigate difficult conversations, give constructive feedback, and build trust.
- Use empathy and social awareness to strengthen leadership, teamwork, and professional relationships.
4 Modules
20 Hours
5 hrs per module (approx.)
Rating
About Emotional Intelligence: Cultivating Immensely Human Interactions
"Emotional Intelligence: Cultivating Immensely Human Interactions" is an online course for professionals who want to improve self-awareness, communication, empathy, and workplace relationships. Using a research-based model of social and emotional intelligence, the course explores how people recognize and manage their own emotions, interpret others' emotions, and build more effective human connections.
Through self-assessments, animated workplace scenarios, expert interviews, reflection activities, and practical exercises, you will learn to read verbal and nonverbal cues, manage emotional reactions, navigate difficult conversations, give feedback, and build trust. You will also examine how emotional intelligence supports leadership, teamwork, collaboration, resilience, and creativity.
The course is taught by University of Michigan Ross School of Business faculty Cheri Alexander and Jeffrey Sanchez-Burks. It is best suited to professionals with some workplace or team experience who want to become more thoughtful communicators, colleagues, or leaders.
Skills You'll Gain
- Communication Strategies
- Constructive Feedback
- Emotional Intelligence
- Empathy
- Leadership
- Social Intelligence
- Social Skills
What You'll Earn
- Certificate of Completion
- Certificates of completion acknowledge knowledge acquired upon completion of a non-credit course or program.
Welcome Message
Welcome to Emotional Intelligence: Cultivating Immensely Human Interactions. This course explores the key components of emotional intelligence, helping you understand your abilities and improve personal and professional interactions. You will engage with research-based strategies to enhance self-awareness, self-management, social awareness, and relationship-building. Through practical exercises, quizzes, and reflections, learners will develop skills that translate into more successful collaborations.
This abbreviated syllabus description was created with the help of AI tools and reviewed by staff. The full syllabus is available to those who enroll in the course.
Course Schedule
Module 1: Internal Self-Awareness
- Do emotions have a place at work?
- How can knowing more about ourselves help us and help our connections with others?
Module 2: Internal Self-Management
- How can emotions help us become wiser?
- How can we manage social emotions to increase resiliency?
Module 3: External Social Awareness
- What is lost when you rely on the spoken word?
- What is lost when you read the emotions of a person but not the collective?
Module 4: External Social Competence
- What do transformative mentors and lasting legacies have in common?
Grading Policy
To pass this course and earn the certificate, learners must achieve an overall course grade of 80% or higher. Module quizzes are worth 30% of the final grade, and graded activities are worth 70%. Reflection activities are ungraded and provided for practice.
William Russell Kelly Professor of Business Administration, Professor of Organizational Behavior and Human Resource Management, Stephen M Ross School of Business and Faculty Associate, Research Center for Group Dynamics, Institute for Social Research
Course content developed by U-M faculty and managed by the university. Faculty titles and affiliations are updated periodically.
Intermediate Level
Some related experience required
